Itinerary delivered. Updates pushed. Group chat per trip.
Travel runs on documents and last-minute changes. Email is where itineraries go to die. Phone calls multiply when a flight delays. Trinetra CRM keeps every booking in one WhatsApp thread — itinerary, vouchers, invoices, day-before nudges, real-time updates, and post-trip reviews.
Arjun + family · Bali trip
PNR · TRN-44A1 · 4 pax · 6N/7D
🎉 Bali trip confirmed
📍 Bali · 5–11 May
👥 4 pax · ✈️ 6E-2387
🏨 The Anvaya, Kuta
📎 Itinerary.pdf
10:00 · ✓✓✈️ Tomorrow's departure
DEL → DPS · 6E-2387 · 6:30 AM
🚗 Cab pickup: 3:30 AM
🌤️ Bali: 28°C, light rain
Print karke saath le jaaiye, immigration pe maangenge. 17:14 · ✓✓
The problem
Itineraries lost in email. Phones ringing on flight delays.
Travel patrons don't open email on a trip — they open WhatsApp. Yet most operators still send the booking confirmation as a 4-MB PDF attachment in an Outlook thread. When a flight delays, the operator's phone rings 40 times in 2 hours, and the lead pax of every group booking turns into a free travel coordinator.
Trinetra CRM puts every booking on WhatsApp from confirm to post-trip review. One thread, one truth, every document on the patron's phone. The operator gets time back. The patron gets a trip without document anxiety.
Six things you get
Built for inbound, OTA, and adventure operators alike.
Itinerary on confirm
Booking confirmed → patron receives a full itinerary PDF (flights, hotels, transfers, tour timings) on WhatsApp within 60 seconds. Email becomes a backup, not the channel.
Day-before nudge
24 hours before departure: itinerary recap, weather forecast for the destination, packing-list reminder, airport-transfer confirmation. Patron walks out the door knowing what to expect.
Real-time delay updates
Flight delayed by 2 hours? Hotel room-type unavailable? Tour bus running late? Trinetra pushes the update + the workaround instantly. No 40 phone calls in 2 hours.
Per-trip group conversation
Each booking gets a group chat between the lead pax, the operator, and (optionally) the destination point-of-contact. Group bookings stop turning the lead pax into a free travel-coordinator.
Booking confirm + invoice
Razorpay/Cashfree payment captured → confirmation message + invoice + visa-letter (if applicable) all sent on WhatsApp instantly. Patron has every document on their phone. GST-compliant invoicing arrives with paid plans.
Post-trip review request
Trip ends → 24h later, NPS rating + photo upload prompt. Promoters get a referral coupon. Detractors get an apology call from the operator. Reviews flow into your TripAdvisor / Google profile.
Three setups this fits
Inbound tours, OTA resale, adventure treks — same engine.
Inbound tour operator
Multiple international groups a season. Itinerary delivered as a one-click PDF in WhatsApp on booking. Day-before pings handle weather, transfer, and meeting-point reminders. Front office stops fielding repetitive calls.
OTA reseller
Flight + hotel package bookings flow from Razorpay → Trinetra. Confirmation, e-ticket, hotel voucher, invoice all delivered in one WhatsApp thread. Customer never has to chase the agent for documents.
Adventure-trek operator
Group treks of small batches. Per-trip group chat keeps everyone on the same page. Day-before kit checklist, weather alerts mid-trek, post-trip photo collection — all on WhatsApp.
Ready-made templates
Five travel-shaped templates, day one.
Trigger · Booking confirmed
🎉 Booking confirmed! 📍 {{destination}} · {{dates}} 👥 {{pax_count}} traveller(s) 💼 PNR: {{pnr}} 📎 Itinerary + invoice attached Visa support chahiye? Reply VISA.
Trigger · Itinerary share
📋 Aapki {{destination}} itinerary attached hai. ✈️ {{flight_summary}} 🏨 {{hotel_summary}} 🚌 {{transfer_summary}} Kuch change chahiye? Reply CHANGE.
Trigger · 24h day-before reminder
✈️ Kal aapki {{destination}} trip shuru ho rahi hai! 📍 {{departure_point}} · {{departure_time}} 🌤️ Weather: {{weather}} 👜 Packing list: {{checklist_link}} Questions? Reply HELP.
Trigger · Real-time delay update
⚠️ {{flight_or_event}} mein delay hai. ⏰ Naya time: {{new_time}} 🔄 Workaround: {{action}} Query? Reply YES — agent jud jaayega.
Trigger · Post-trip review request
🌅 {{destination}} trip kaisi rahi, {{patron_name}}? ⭐ Rate aur review do — promoters ke liye 10% off voucher next trip pe. Reply 1–10 ya tap: {{review_link}}
FAQ
Travel-specific questions answered.
Group booking — can multiple travellers chat in the same conversation?
Cancellation + refund flow — how is it handled?
Multiple destinations in one trip — one chat or separate?
Does it integrate with my booking system?
Stop fielding 40 calls when a flight delays.
Every plan ships with a 14-day free trial. Starter covers a single agent and 1 booking-stream; Growth + Pro add per-trip group chat, multi-operator inbox, and the post-trip review dashboard.