Refund Policy

Subscription fees are non-refundable. We put the risk-reversal before your money instead of after: every plan starts with a 14-day full-feature free trial (no card), we never auto-charge a renewal, and you can cancel in one click from the app — no email, no phone call, no retention script.

Because every period is pre-paid by you, deliberately, after a reminder email — there are no surprise charges to claw back.

Every plan ships with a 14-day free trial — no credit card required to start. If you choose not to subscribe at the end, the account moves to a view-only state so your data stays intact and exportable; no charge is raised. There is nothing to refund because nothing was billed.

Monthly and annual subscription fees are non-refundable once paid, including for partial periods, unused time, or plans you stopped using. This matches the standard across WhatsApp CRM platforms.

What you always keep: cancel anytime in one click from Billing (access continues to the end of the period you paid for), renewals are never auto-charged — we email a reminder and you decide, and your data remains exportable throughout.

Downgrading to a smaller tier is free and self-serve; it takes effect at your current period end so you keep everything you already paid for.

We will consider a partial or full refund in these specific cases:

• Verified technical failure: a platform issue on our side that support could not resolve within 14 business days of your report, and that prevented you from meaningfully using the service.
• Mis-sold plan: you were given materially incorrect information about what a plan includes before you paid.
• Unauthorized or fraudulent charge: verified cases are refunded in full.

Approved refunds reach your original payment method within 5–7 working days, with a confirmation email.

Trinetra operates a transparent two-bill structure. You pay Meta directly for WhatsApp message charges — those payments do not flow through Trinetra and are outside our control. We cannot refund Meta charges, and we never bill them to you ourselves.

If Meta restricts your number, lowers your messaging tier, or blocks a template, that is a Meta decision based on Meta's policies. The Recovery Support Package below describes how we help — but the underlying restriction itself is not refundable by Trinetra.

If Trinetra service downtime exceeds 24 hours within a single billing period, we will apply a pro-rated credit toward your next renewal — you do not need to file a claim form; email us the affected period and we reconcile it against our monitoring records. Credits do not expire and can be used against any future Trinetra software fee. Credits are a goodwill service adjustment, not a cash refund.

New customers switching from any other WhatsApp CRM get 3 months FREE on their Trinetra annual plan, redeemable with code SWITCH3FREE at checkout. Limit: one redemption per business. The redeemed free period has no cash value and is not refundable; any paid term is governed by the standard non-refundable rules above.

Our paid recovery service is ₹500 per incident, used to assist with Meta restriction recovery — re-applying for higher messaging tiers, drafting appeal language, debugging template-quality issues. The fee is refundable only if Meta closes the case unfavourably and there is no recovery. If recovery is partial or successful, the fee stands.

Please email us first — we resolve almost everything within 8 working hours. Initiating a chargeback without first contacting us makes resolution slower for both sides and may, at our discretion, lead to account suspension while we investigate. Your statutory chargeback rights with your card issuer and the RBI dispute-resolution framework are not affected by this policy. If we cannot resolve a dispute internally, you may also escalate to your card issuer, Razorpay, or our Grievance Officer (contact in the footer and on the Privacy page).

Email us with the subject "Billing — [your business name]" and the invoice number. Direct reply under 8 working hours during India business hours (Mon–Sat, 10:00–19:00 IST).

• Email: support@trinetracrm.com
• WhatsApp: +91 83839 00820

Where an exception refund is approved, it includes the GST you paid. We issue a credit note carrying our GSTIN; if you have already claimed input tax credit, please reverse the ITC for the refunded amount as required under GST law.

Material changes to this policy will be notified at least 30 days in advance via in-app banner and email. Changes never apply retroactively — if you paid under an earlier version of this policy, the earlier version applies to your existing payment.