Refund Policy

We would rather lose a refund than lose a relationship. The terms below are the minimum we commit to in writing — we generally interpret them in your favour when there is doubt. If you feel you have been treated unfairly, write to our team directly.

Every plan ships with a 14-day free trial — no credit card required to start. The trial runs full-feature on the plan you pick. If you choose not to subscribe at the end, the account moves to a read-only state so your data stays intact and exportable; no charge is raised. There is nothing to refund because nothing was billed.

You get a 7-day money-back guarantee from the date of payment, no questions asked. The refund covers the full software fee for the month. We process the refund within 7 working days to the original payment method. After day 7, the monthly fee is non-refundable, but you can cancel before the next renewal and you will not be charged again.

Annual plans come with a 30-day window. Within the first 30 days of payment, you can request a pro-rated refund of the unused portion of the annual term. We deduct only the equivalent monthly fee for any month already used (rounded up).

After 30 days, the annual fee is non-refundable. You can still switch to a smaller paid tier at the next billing cycle, cancel anytime, and export your data — contacts, conversations, and templates remain downloadable until the period ends.

Trinetra operates a transparent two-bill structure. You pay Meta directly for WhatsApp message charges — those payments do not flow through Trinetra and are outside our control. We cannot refund Meta charges, and we never bill them to you ourselves.

If Meta restricts your number, lowers your messaging tier, or blocks a template, that is a Meta decision based on Meta's policies. The Recovery Support Package below describes how we help — but the underlying restriction itself is not refundable by Trinetra.

If Trinetra service downtime exceeds 24 hours within a single billing period, we automatically apply a pro-rated credit on your next invoice — no claim needed. Downtime is measured against our public status page. Credits do not expire and can be used against any future Trinetra software fee.

New customers switching from any other WhatsApp CRM get 3 months FREE on their Trinetra annual plan, redeemable with code SWITCH3FREE at checkout. Limit: one redemption per business. The redeemed period is not refundable; the rest of the annual term is governed by the standard annual rules above.

Our paid recovery service is ₹500 per incident, used to assist with Meta restriction recovery — re-applying for higher messaging tiers, drafting appeal language, debugging template-quality issues. The fee is refundable only if Meta closes the case unfavourably and there is no recovery. If recovery is partial or successful, the fee stands.

Please email us first — we resolve almost everything within 8 working hours. Initiating a chargeback without first contacting us makes resolution slower for both sides and may, at our discretion, lead to account suspension while we investigate. Your statutory chargeback rights with your card issuer and the RBI dispute-resolution framework are not affected by this policy. If we cannot resolve a dispute internally, you may also escalate to your card issuer, Razorpay, or our Grievance Officer (contact in the footer and on the Privacy page).

Email us with the subject "Refund — [your business name]" and include the invoice number you would like to reference. Direct reply within 8 working hours during India business hours (Monday–Saturday, 10:00–19:00 IST).

• Email: rajkumarupadhyay515@gmail.com
• In-app: Settings → Billing → Request a refund (one-click form, available on Growth and above).

Approved refunds reach your card or UPI within 5–7 working days. We track each refund as a billing event and send a confirmation email.

Refunds include the GST you paid. We issue a credit note carrying our GSTIN; if you have already claimed input tax credit, please reverse the ITC for the refunded amount as required under GST law.

Material changes to this policy will be notified at least 30 days in advance via in-app banner and email. Changes never apply retroactively — if you paid under an earlier version of this policy, the earlier version applies to your existing payment.